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13 RAMS - that's 13 7267

Mon–Fri 8am–8pm, Sat–Sun 9am–5pm (AEST)

If you're overseas please call +612 9647 6967

Media enquiries

For journalists only: westpacmediarelations@westpac.com.au
Westpac Media Relations can’t assist with customer account queries or advertising enquiries.

ASIC’s Reference Checking and Information Sharing Protocol

For reference requests and enquiries, please email us at referenceprotocol@rams.com.au See below for more information.

Feedback and complaints

At RAMS we welcome your suggestions, compliments and complaints as an opportunity to improve our service, provide feedback to our staff and put things right when we have let you down.

National public holiday hours

New Years Day 9am – 5pm
Australia Day 9am – 5pm
Good Friday 9am – 5pm
Easter Monday 9am – 5pm
ANZAC Day 9am – 5pm
Christmas Day Closed
Boxing Day 9am – 5pm

RAMS Head Office

Level 12, 321 Kent Street
Sydney NSW 2000

Postal address

RAMS Financial Group Pty Ltd
Locked Bag 5001
Concord West, NSW 2138
Australia

Fax number

1300 656 728

Existing customers

If you are an existing customer and your query is about your home loan or deposit account please call 13 RAMS, that’s 13 7267, Mon–Fri 8am–8pm, Sat–Sun 9am–5pm (AEST) for identification and security purposes.

To report lost or stolen cards, or unauthorised transactions on your RAMS Debit Card between these hours:

Sunday 5pm to 8am Monday
Monday to Friday 8pm to 8am
Friday 8pm to Saturday 9am
Saturday 5pm to Sunday 9am

Please contact our after-hours Indue Contact Centre on 1800 621 199 or (02) 9959 7686

Prefer a language other than English? We can help.

The Translating and Interpreting Service (TIS National) can help if English is not your first language, and you require the services of an interpreter to speak with RAMS about your home loan. 

Our Telephone Banking Service can arrange for an interpreter to help you with your call should you prefer speaking in another language, subject to availability of translator(s). Simply ask our bank staff for an interpreter when you call us on 13 RAMS, that’s 13 7267.

Language  
Vietnamese Quý vị muốn giao tiếp qua ngôn ngữ khác ngoài tiếng Anh? Chúng tôi có thể giúp quý vị. Dịch vụ Ngân hàng qua Điện thoại có thể thu xếp một thông dịch viên để giúp khi quý vị gọi đến chúng tôi và muốn nói tiếng Việt, tùy theo lúc có sẵn thông dịch viên. Khi gọi đến ngân hàng chúng tôi qua số 13 RAMS, nghĩa là số điện thoại 13 7267, hãy yêu cầu có thông dịch viên người Việt.
Arabic  غير الإنكليزية؟ بإمكاننا مساعدتك في ذلك.  بإمكان خدمتنا للأعمال المصرفية عبر الهاتف أن تؤمّن لك مترجماً يساعدك في مكالمتك في حال فضّلت التحدث بالعربية، وإذا توفّر وجود مترجم. كل ما عليك هو طلب مترجم من موظّفي المصرف عند الاتصال بنا على الرقم 13 RAMS، أي 13 7267. 
Chinese Traditional (Cantonese)

希望使用英語以外的其他語言？我們可以幫助您。如果您希望用Cantonese（粵語）通話，只要有可能，我們就會安排口譯員幫您打電話。您在打電話13 72 67（也就是13 RAMS）時，只要請銀行工作人員幫您安排口譯就行了。
Chinese Simplified (Mandarin)

希望使用英语以外的其他语言？我们可以帮助您。如果您希望用Mandarin（普通话）通话，只要有可能，我们就会安排口译员帮您打电话。您在打电话13 72 67（也就是13 RAMS）时，只要请银行工作人员帮您安排口译就行了。
Farsi

زبانی غیر از انگلیسی رل ترجیح می‌دهید؟  ما می‌توانیم کمک کنیم. سرویس خدمات بانکی تلفنی ما می‌تواند ترتیبی بدهد که یک مترجم، در صورت در دسترس بودن،  در تلفن زدنتان به شما کمک کند. فقط کافی است که وقتی به 13 RAMS، یعنی شماره 13 7267 تلفن می‌زنید به کارکندان ما بگویید که مترجم می‌خواهید

 

Contact us - General enquiries

If you have a general enquiry, please complete the form below and our customer service team will contact you via email.

ASIC Background Checking and Information Sharing Protocol

Who does this specific Protocol and process apply to?

Any AFSLs/ACLs Australian Financial Services Licensees (AFSLs) or Australian Credit Licensees (ACLs) seeking to recruit either a Mortgage Broker or Financial Adviser only.

As a recruiting AFSL or ACL, how do I request a reference?

For reference requests and enquiries relating to RAMS Financial Group Pty Ltd, including Authorised Representatives of RAMS ACL, please email us.

What information is required to request a reference?

Please submit a completed Prospective Representative Consent Form (signed by the prospective representative) and email us, along with your details (Licensee name and AFSL/ACL number).

For further information refer to ASIC’s Media Release.

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