Customers in need of extra care

Help if you are experiencing financial difficulty or difficult personal circumstances.

We know our customers may need support in different ways, at different times in their lives. Here is how we can help if you, or someone close to you, is in need of extra care.

Experiencing financial difficulty and worried you can't pay? Let us help you get back on top of things.

Help in protecting or strengthening your financial independence and managing your finances safely.

Helping Australians living with dementia remain financially independent for as long as possible.

Help if someone manipulates your financial decision-making, or misuses or controls your money.

Understand the deceased estate process in the bereavement booklet.

Find out how having a Power of Attorney works and how to let us know if you have one in place.